How we protect your personal information

1. Introduction

Xunwei Nexus Global, operated by Shenzhen XinXunWei Technology Co., Ltd. ("we", "us"), is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how you can exercise your rights. By accessing or using our platform (online courses, skill assessments, credential verification, and career services), you agree to this policy.

2. Information We Collect

• Account information: email address, name, phone number (if applicable), and login credentials you provide when registering.
• Learning information: courses enrolled, learning progress, lesson records, assessment results, and submitted assignments.
• Career service information: resumes, certifications, job preferences, and contact details submitted for job placement or cooperation.
• Payment information: order records and payment confirmations (payments are processed by third-party providers; we do not store your card details).
• Device and usage information: device model, browser type, IP address, access times, and page interaction records.

3. How We Use Information

• To provide, maintain, and improve course learning, assessments, certification, and career services;
• To send course updates, learning reminders, and platform notifications;
• To recommend job opportunities from partner companies based on your skill profile and preferences;
• To generate learning reports and skill graphs that support teaching and job matching;
• To safeguard platform security and prevent fraud and abuse;
• To comply with legal obligations.

4. Sharing and Disclosure

We never sell your personal information. We may share information with third parties only in the following circumstances:

• With your explicit consent (for example, recommending your resume to partner companies);
• With service providers necessary to deliver our services (such as payment processors, cloud providers, and communication services), under data protection agreements;
• When required by law or by judicial or administrative authorities.

5. Data Security

We use industry-standard technical and organizational measures to protect your information, including encrypted transmission (HTTPS/TLS), access controls, data masking, and regular security audits. While absolute security cannot be guaranteed, we continuously invest to reduce the risk of data breaches.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law. Learning and certification records are retained for at least the validity period of the relevant certificates so you can access them at any time.

7. Your Rights

• Access and correct your profile and learning records;
• Withdraw consent or delete your account (certain service data will be retained or anonymized as required);
• Export your learning data;
• Raise complaints or inquiries about personal data processing.

You can submit a request through the "Contact Us" link at the bottom of this page. We will respond within 15 business days.

8. Cookies and Technology

We use necessary cookies to maintain login sessions and core functionality, and analytics technologies (such as page-visit analysis) to improve the product experience. You can manage or disable cookies in your browser settings; however, some features may not work properly.

9. Protection of Minors

Our services are primarily intended for adult learners. If you are a minor, please use the platform with a parent or guardian and ensure their consent.

10. Policy Updates

We may revise this policy from time to time. Material changes will be announced on the platform or by email. Continued use of the service after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, comments, or complaints about this policy or our data processing practices, please contact us:

• Operator: Shenzhen XinXunWei Technology Co., Ltd.
• Online channel: Contact Us (inquiry form)